Items purchased from 1st December 2023 can be returned up to 12th January 2024. The easiest way to return an item or resolve a product issue, is to go to your local Select store where they will be happy to help you. For items that are returned to a store, an exchange or refund can be offered up to the 12th January 2024.
For Online Returns items that are returned by post, a refund will be offered, if the returned item is received up to 12th January 2024. In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.
Note: Return item(s) must be unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.
We honour the 'Right to Cancel' option for all orders within 14 days of purchase, for any reason, as long as the said items are in re-saleable condition.
We're happy for you to unpack the device and inspect it properly as you would have, had you bought the item from a shop. However, if you have used it beyond this (including, but not limited to, switching the device on and registering it), this may have a knock-on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use, we may only make a partial refund (equal to such reduced value) or subsequently charge you for the reduction in value.
Where you have not used the product and it is returned in the original packaging (with all security seals still intact) you will receive a full refund. Please do not deface the retail packaging of the product as this may affect the resell value of the product and the value of your refund. Refunds cannot be issued on sale items above the value of what was paid.
If your order includes any additional services such as delivery charges and such service has been carried out, then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.
You may not return a product and claim a refund if the product concerned is software which we supplied to you sealed and unused and you have broken the seal. Please see Terms and Conditions for more information.
You may not return a product and claim a refund if the product concerned are sealed for health protection or hygiene purposes e.g., earphones. Please see Terms and Conditions for more information.
Customer change-of-mind is not available on sale of iPhone once the seal on the box has been broken. Due to hygiene reasons, we are also unable to return earphones once the packaging has been opened.
When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund missing items or that have been damaged in transit. Return carriage charges are not covered by Select.
We are not obliged to refund your purchase until the goods have been received into our warehouse and checked.
We will contact you upon receipt of the returned items to arrange the refund.
Your refund will be made within 14 days after the item has been received.
We use DPD couriers for all Irish deliveries. Your tracking number will be provided via automated email when your goods have been dispatched. You can also check your tracking status on their website at www.dpd.ie.
Upon dispatch DPD will also email you with details of an estimated delivery time and tracking information. If the delivery time slot they offer is not suitable you can contact DPD via the link in the email to arrange an alternative slot. It is not possible however to redirect to a different address.
DPD do everything they can to ensure the delivery times are met but sometimes delays do occur due to traffic, accidents or unforeseen situations. They will let you know if they become aware of an unexpected delivery.
If the package has arrived damaged, you should sign the receipt to say the item has been damaged and refuse the delivery – in which case the item is returned to us and we will contact you to arrange a replacement or refund.
We will include a delivery note with the package that details all the items you should expect. If an item is missing from the box you must notify us within 2 working days of receiving the goods. Our customer services team will then advise of the best resolution.